Do you have more items than listed on your website?
We are constantly adding pieces to our inventory, so if you have a specific item in mind we may have it in storage--just ask. If we don't have it, we may be able to make it just for you, or hunt the item down.
How do I reserve pieces I love?
It's simple! Click on the "Contact Us" button at the bottom of this page and let us know what you'd like. As soon as we get you the quote, contract, and invoice. As soon as you accept the quote, sign the contract, and pay the 50% deposit you official have the items on hold for your date.
Do you take credit cards?
If you are anything like me than being able to pay with a card is a must! We use Stripe, a credit card processing system, to process all of our payments with no extra charge to you!
When is payment due?
Since we only offer one-of-a-kind pieces, we ask for a 50% non-refundable deposit to hold your items for your date. The remaining 50% is due 10 days before the event.
Is there a deposit required for rentals?
Yes, we ask for a non-refundable, security deposit of 50% of the total rental cost.
How long is the rental period?
Almost all of our pieces require delivery. We will work with you and your venue's requirements on drop off and pick up times. We prefer to drop-off and pick-up in separate days, but we are usually able to do them both in one day if required.
Do you have a minimum rental amount?
We require a $500 minimum rental order (does not include delivery & sales tax)
What if we want to change our order at any point in the process?
We are flexible! Our main goal is that your event is exactly as you'd like and if that requires a change on our end, so be it. We just ask that if you are going to remove pieces from your order that your adjustments don't drop below your initial 50% deposit.
How far in advance should we reserve our items?
Each of these pieces is one of a kind and is rented on a first come, first serve basis. As soon as you know you'd like the pieces make sure you contact us and get on our books. Depending on how much time before your event I may be able to find you something similar or have one made for you if we don't have the pieces you are interested in available. I know some pretty awesome wood workers and I may be able to call in a favor or two.
What happens if we damage one of your pieces?
I get it, stuff happens. Since these are unique pieces, it makes it extremely hard to repair or replace them. We have a damage waiver option you can pay for in advance which will cover the cost for damages that may occur over the duration of your event. The damage waiver does not include damages incurred by candles or chalkboard markers as those are not allowed to be used. Also, the waiver does not include vandalism, theft, or malicious mischief.
If you would rather not purchase the damage waiver in advance. We ask that you place a credit card on file to pay four times the amount paid to rent the pieces to cover finding a new piece to take its place in the inventory.
